Application Managed Services

A PARTERNSHIP TO ENHANCE YOUR BUSINESS OPERATIONS AND ACHIEVE YOUR FULL POTENTIAL

CTR empowers you with the tools you need to evolve with the times. We build flexibility and productivity directly into your business systems, allowing your team to focus on the big picture. 

With over 20 years of experience implementing and supporting ERP applications, CTR is the partner you can trust to manage your applications.

Tools to Keep You Connected and Optimize Your Performance

Streamline Your Business

Save time, money, and valuable resources. With our managed services solutions, you can focus on the more strategic responsibilities of running your business. Everything is tailored to your specific needs and we can help you stay current on cloud services updates. See how we can help you with Oracle ERP Cloud to improve your ERP efficiency.

Maximize Interconnectivity

We help you stay ahead of the digital curve by creating a fabric of connectivity between your departments and their data. This facilitates a much more rapid and accurate exchange of information, reducing the amount of time needed for manual reconciliations across systems. Learn how CTR can use Integration Tools to make this possible

Achieve Limitless Scalability

We use native cloud solutions to provide you with true scalability. With a deep understanding of both the services and manufacturing verticals, we can empower you with products, services, and environments that can grow however and whenever you need them. We leverage NetSuite’s line-up of integrated applications to help you achieve your unique goals.

“Managed Services moves day-to-day application admin and support tasks to CTR, allowing your employees to focus on your business priorities – strategic initiatives, improving efficiency and increasing productivity.” – Dick Kenny, Vice President

Our Offerings

  • Cloud Implementation, Integration, and Migration
    • Readiness Reports, Road mapping, Development, and Deployment
  • 365 Day a Year Support via Account Manager and Service Team
    • Cloud Update Analysis and Environment Management
  • Flexible Application Monitoring with Ongoing Health and Performance Checks
  • Extension Lifecycle Management
    • Patch Management & Retrofitting and Custom Defect Solutions
  • Extended Services
    • Functionality Analysis for New Applications, Interface Development, and Business Process Consulting

Comprehensive Support Whenever and Wherever You Need It

No matter the type of support you need, our Managed Services team is here to help. We’re experts when it comes to day-to-day systems administration and functional support, maximizing the efficiency and performance of your processes, making large-scale changes to your business, and much more. 

We offer:

  • User Support and Management
  • Remote Support
  • Training

For an in-depth look at what CTR’s Managed Services bring to your business, please see a sample of our Scope of Services below.

Scope of Application Managed Services

Administration

  • User Support and Access Management
  • Role and Permissions Management
  • Incident and Service Request Ticket Support
  • Existing Workflows Support
  • Proactive Guidance
  • Knowledge and Assistance with Third-Party Products
  • Database Administrator Support

Maintenance

  • Application Functional and technical Support
  • Resolution of Processing Errors  (i.e. Invoicing, Taxes, and Journals)
  • Support for Custom Modules, Processes, and Interfaces
  • Period End or other Critical Process Incident Support
  • Patch Testing and Issue Resolution
  • Phased Quarterly Product Upgrade Analysis and Testing
  • Data Migrations
  • Third-party Integrations Support

Proactivity

  • Business Process Monitoring and Improvements
  • Subsidiary Rollouts
  • Implement New Additional Modules and Extensions
  • Testing Script and Form Development
  • Periodic User Training and Skill Refreshment
  • Environment Health Checks