Application Managed Services
A PARTERNSHIP TO ENHANCE YOUR BUSINESS OPERATIONS AND ACHIEVE YOUR FULL POTENTIAL
CTR empowers you with the tools you need to evolve with the times. We build flexibility and productivity directly into your business systems, allowing your team to focus on the big picture.
With over 20 years of experience implementing and supporting ERP applications, CTR is the partner you can trust to manage your applications.
Tools to Keep You Connected and Optimize Your Performance
Streamline Your Business
Save time, money, and valuable resources. With our managed services solutions, you can focus on the more strategic responsibilities of running your business. Everything is tailored to your specific needs and we can help you stay current on cloud services updates. See how we can help you with Oracle ERP Cloud to improve your ERP efficiency.
We help you stay ahead of the digital curve by creating a fabric of connectivity between your departments and their data. This facilitates a much more rapid and accurate exchange of information, reducing the amount of time needed for manual reconciliations across systems. Learn how CTR can use Integration Tools to make this possible
Achieve Limitless Scalability
We use native cloud solutions to provide you with true scalability. With a deep understanding of both the services and manufacturing verticals, we can empower you with products, services, and environments that can grow however and whenever you need them. We leverage NetSuite’s line-up of integrated applications to help you achieve your unique goals.
“Managed Services moves day-to-day application admin and support tasks to CTR, allowing your employees to focus on your business priorities – strategic initiatives, improving efficiency and increasing productivity.” – Dick Kenny, Vice President
- Cloud Implementation, Integration, and Migration
- Readiness Reports, Road mapping, Development, and Deployment
- 365 Day a Year Support via Account Manager and Service Team
- Cloud Update Analysis and Environment Management
- Flexible Application Monitoring with Ongoing Health and Performance Checks
- Extension Lifecycle Management
- Patch Management & Retrofitting and Custom Defect Solutions
- Extended Services
- Functionality Analysis for New Applications, Interface Development, and Business Process Consulting
Comprehensive Support Whenever and Wherever You Need It
No matter the type of support you need, our Managed Services team is here to help. We’re experts when it comes to day-to-day systems administration and functional support, maximizing the efficiency and performance of your processes, making large-scale changes to your business, and much more.
- User Support and Management
- Remote Support
For an in-depth look at what CTR’s Managed Services bring to your business, please see a sample of our Scope of Services below.
Scope of Application Managed Services
- User Support and Access Management
- Role and Permissions Management
- Incident and Service Request Ticket Support
- Existing Workflows Support
- Proactive Guidance
- Knowledge and Assistance with Third-Party Products
- Database Administrator Support
- Application Functional and technical Support
- Resolution of Processing Errors (i.e. Invoicing, Taxes, and Journals)
- Support for Custom Modules, Processes, and Interfaces
- Period End or other Critical Process Incident Support
- Patch Testing and Issue Resolution
- Phased Quarterly Product Upgrade Analysis and Testing
- Data Migrations
- Third-party Integrations Support
- Business Process Monitoring and Improvements
- Subsidiary Rollouts
- Implement New Additional Modules and Extensions
- Testing Script and Form Development
- Periodic User Training and Skill Refreshment
- Environment Health Checks
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Our experience with CTR has been extremely rewarding. I have worked with the CTR Team for many years and their level of expertise continues to surpass our expectations. They are professional, prompt and extremely knowledgeable. Their highly skilled team was able to take our existing Oracle EBS application and migrate it into the ERP CLOUD application. They also converted all of our existing management reports from Discoverer to the Cloud’s BI Publisher reports. Using Oracle’s Cloud ICS tool they build, schedule and process our critical 3rdparty integrations. We recommend CTR’s professional Team for any system solution implementation. Their acronym, C = commitment, T = trust and R = reliability, is definitely spot on.
As part of an extremely fast-growing industry, we wanted to get ahead of the curve by providing an effective eCommerce solution to our clients. We turned to CTR for help in determining the best way to do that. CTR understands the complex, state-specific regulatory requirements that we are experiencing and suggested Magento. CTR implemented a multi-store Magento eCommerce solution which was integrated with POS, ERP, Delivery Providers and 3rd party marketplaces. Our business is expanding rapidly and our user-friendly eCommerce platform is playing a large role in that growth. CTR continues to support us wonderfully in our journey.
My experience with CTR has been that they are able to provide the expert consultants we need for special projects at a short notice. CTR has helped us succeed on several major projects with tight time lines and significant resource constraints, in both functional and technical areas of Data Analytics and ERP. They have been a trusted business partner of ours for a very long time.
The CTR team offered tremendous amount of support during and after our Oracle Cloud ERP implementation project. Both functional and technical teams have shown the expertise and professionalism that is unrivaled. The highly skilled team worked with us tirelessly to deliver quality solutions in all areas at critical times. We genuinely have CTR to thank for the successful implementation!